Using the Answer Bot for Slack integration – MIGI Lab - Brand A

The Slack for Zendesk integration includes the Answer Bot for Slack integration.

The integration implements Answer Bot in Slack so you can get help without waiting for someone to reply. It listens on selected Slack channels and resolves questions by providing article suggestions from your Guide knowledge base.

Answer Bot for Slack is a free feature available in the Slack for Zendesk integration if you are on the Professional plan.

This article includes the following topics:

About the Answer Bot for Slack integration
Adding Answer Bot to a Slack channel
Removing Answer Bot from a Slack channel
Editing Answer Bot settings for a Slack channel
Asking a question in Slack

For more information about Answer Bot and the Slack for Zendesk integration, see the following articles:

Understanding everywhere you can use Answer Bot
Using the Slack for Zendesk integration

About the Answer Bot for Slack integration

This feature is built on top of the Slack for Zendesk integration. It is automatically available when you install the Slack for Zendesk integration. After the integration is installed, Zendesk admins can use Admin Center to add Answer Bot to Slack channels..